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Handout for “Using Technology” Presentation


  1. Finding the starting point
    1. Technicians struggle with this concept.
    2. Students will do better if they are trained in school to follow a logical process.
    3. Employers will appreciate our taking the time to teach this concept
  2. The use of information websites
    1. Many information providers have switched to online products.
    2. Websites are subscription based.
    3. This one costs between $140 and $190 monthly.
    4. Other products are available on DVD.
    5. Printed materials are becoming less common.
  3. Familiarization with equipment
    1. Students need exposure to various types of equipment.
    2. The scan tool is universal in its use now.
    3. The pictured tool is a factory tool that works on Daimler Chrysler only.
    4. The lab scope is widely used now.  Ten years ago its use was very rare.
    5. Students need to at least be introduced to its use.
  4. The use of pattern failure website
    1. This website is also subscription based
    2. Requires Internet Explorer (will not work with other browsers).
    3. Has several user-friendly diagnostic paths available.
  5. The use of the International Auto Technicians Network
    1. This website is the technician’s best friend.
    2. Developed over the last eight years, it pools the knowledge of approximately 49,000 technicians and years of data collection.
    3. The website is free, but the search engine requires a subscription of $10 a month, a wonderful bargain.
  6. Disassembly and repair is often the easy part
    1. Public perception is usually nuts and bolts.
    2. Public does not value diagnosis because they do not understand it.
    3. Students need to realize they will become part of an education process.
    4. Customers can see the bad part-they can’t see the process required to identify it.
  7. Repair verification is very important
    1. Most customer dissatisfaction is due to skipping this step.
    2. Students need to realize that fixing “A problem” is not enough.  They must fix “THE problem”, that is, whatever the customer came in for.